Warranty, Terms and Conditions
|
| |
W.M. Fine Furniture Warranty:
|
| |
| Every piece of furniture we sell is handcrafted
by one of our master craftsmen or hand crafted by one of our reputable
craftsmen we represent. |
| |
| Every piece of furniture is crafted with great
care and expertise. If you are not fully satisfied, we will accept returns
of non-customized furniture within 7 days of you receiving your piece. The
customer is responsible for any and all repacking and shipping costs to
our main store in Mitcham, Victoria. |
| |
| The refund will be in-store credit for the full
purchase price minus a 10% restocking fee. Goods must be in "as
new" condition with no evidence of use or damage. If there is
evidence of misuse or damage the refund/store credit is at our
discretion. |
| |
| The return or credit of customized furniture is
at our discretion and generally is subject to individual
consideration. |
| |
| All furniture is warranted from structural
defects. Normal shrinkage, swelling, hairline cracks and minor warping of
wide board furniture to a minor degree are to be expected and is not a
structural defect and is therefore not covered. Both our private craftsmen
and the factory we represent try to match grain patterns. But due to a
variety of different influences that affect individual trees, variations
will occur and will be evident in your furniture to varying degrees,
(Please refer to the: Finishes Polishes, Gloss Levels and Care). |
| |
| A variation in grain pattern is not considered
defective and is not reason for return/store credit. We will
repair/replace furniture found to be defective due to structural problems
within one year of delivery. |
| |
| We will first inspect the furniture to
determine whether problem is structural or damaged. |
| |
| Generally, we are not inclined to allowances on
goods after one year from time of shipment. Since we do not have control
over the conditions our goods are subjected to once they leave our store,
damage resulting from negligence or misuse, is not covered by W.M. Fine
Furniture. |
| |
| The warranty is extended only to the original
consumer. There are no other warranties either expressed or implied. |
| |
Completions and Delivery times:
|
| |
| The Factory "W.M. Fine Furniture will have
an approximate lead time at the time you place an order. Then generally, 8
- 10 weeks after an order is placed they will give us an
"acknowledgement week", this is an approximation of the week
they intend to ship to you. This is an approximation and generally they
can honor this time frame. Occasionally, due to uncontrollable variables,
they will be 1-2 weeks behind. |
| |
| Custom Furniture orders are given an
approximation date as well, generally the first, mid or end of a
particular month. Completion times are given as an approximation. We will
not sacrifice quality for time in building any furniture; therefore we may
not meet an exact completion date, which may be three, four, or possibly
more months into the future when you order. Please check on progress of
Factory or custom furniture. We will gladly update you on the current
status and notify you if a factory or craftsman is particularly behind. |
| |
Deposits and Balances Payable:
|
| |
| For factory furniture, we require a 25%
deposit, and a 35% deposit on custom furniture to place an order. The
deposit guarantees and secures the production time to order/build your
furniture. The balance is due upon completion of the furniture and prior
to delivery, or at the time of delivery if delivered be W.M. Fine
Furniture. We are a small company and strive to be fiscally sound to our
craftsmen and vendors; therefore, we do not carry unpaid balances. If
the customer can not take delivery of the furniture for an extended period
of time (more than 2 weeks from completion date) we will ask for
balance to be paid in full and we will store the furniture for the
customer. If the customer cannot take delivery for 10 plus weeks, a
storage fee will be discussed at that time. |
| |
WM FINE FURNITURE 4/2/2004
|
|
